Privacy Policy

Information We Collect

We collect the following types of information:

• Account information: Name and email address, collected through our authentication provider (Clerk), when you create an account
• Student's first name: Used to personalize the tutoring experience with our AI tutor, Wren
• Conversation messages: Questions asked by the student and responses generated by the AI tutor
• Uploaded homework images: Photos of homework or assignments that students share for help
• Session memory: Knowledge and context extracted during tutoring sessions to provide continuity and improve the learning experience
• Waitlist email addresses: Email addresses submitted through our waitlist signup form

How We Use Information

We use the information we collect to:

• Provide and improve the Canopy tutoring service
• Personalize the tutoring experience using session memory and conversation context
• Vet AI responses for safety and accuracy before they reach the student
• Communicate with you about the service, including waitlist notifications

AI Processing

To generate tutoring responses, student conversations are processed by third-party AI providers, including Anthropic (Claude) and Google (Gemini). These providers process data in accordance with their own terms of service, but we do not share your data with them for the purpose of training their AI models.

All AI-generated responses pass through a safety vetting layer before being shown to the student. This layer helps ensure that content is appropriate, accurate, and educational.

Data Storage and Retention

Conversation history and uploaded homework images are stored on our servers. Session memory persists across conversation turns to improve the quality and continuity of the tutoring experience.

You may request deletion of your data at any time by contacting us at [Contact Email]. We will process deletion requests promptly and in accordance with applicable law.

Children's Privacy (COPPA)

We take children's privacy seriously. Canopy is designed so that all student use occurs under a parent or guardian account. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

Parents and guardians have the right to:

• Review the personal information we have collected from their child
• Request deletion of their child's personal information
• Refuse further collection or use of their child's personal information

To exercise any of these rights, please contact us at [Contact Email].

Data Sharing

We do not sell personal information. We share data only in the following circumstances:

• AI providers: We share conversation data with our AI providers (Anthropic and Google) solely as needed to generate tutoring responses
• Authentication: Account data is processed by Clerk, our authentication provider
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal request

Security

We use industry-standard security measures to protect your information. User authentication is provided by Clerk, a trusted third-party authentication service. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify users by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at [Contact Email].